Home > Cincinnati jobs > Cincinnati accounting/financial

Posted: Monday, February 5, 2018 9:30 AM

LendKey is solving a complex challenge to improve lives with lending made simple by helping financial institutions compete in the digital age and provide a delightful customer experience, while providing borrowers with the simple, transparent, digital borrowing experience they have come to expect and desire. LendKey works with hundreds of credit unions and banks to conduct their education and home improvement loan programs.
Consumer loan servicing on behalf of our bank and credit union clients is a critical component of LendKey s business. The loan servicing team is responsible for creating an exceptional customer experience and ensuring that we help borrowers solve problems and repay their loans on time. As part of this, the team is responsible for accurate communications with borrowers and management of various client loan programs.
The Loan Servicing Specialist is responsible for:
+ Providing exceptional customer service to borrowers who have an existing loan on our platform, ensuring compliance with established guidelines
+ Handling customer inquiries and helping to solve complex problems as it relates to helping borrowers make payments towards their loans
+ Providing knowledge and information to borrowers regarding their loans and options for repayment
+ Working with internal departments to solve technical issues
+ Tracking, documenting, and reporting continuous customer issues, lending habits and system problems
+ Maintaining in-depth knowledge of loan products and systems
+ Managing numerous individual customer accounts
+ Maintaining confidentiality and security of borrower information
+ Providing trustworthy, supportive and individualized customer care
Looking for someone who:
+ Holds a college degree in business, finance or a related field (preferred)
+ Experience in loan servicing or other directly related experience
+ Experience in a call center environment
+ Has strong problem solving, customer service, and analytical skills
+ Strong verbal & written communication skills; ability to document issues
+ Comfortable with technology, particularly Microsoft Excel
Associated topics: agent, answer, call center associate, coordinator, customer care, customer care representative, customer service, customer service associate, product support, system support


• Location: Cincinnati

• Post ID: 58339847 cincinnati is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018