Posted: Thursday, February 1, 2018 7:23 PM
Job Description: The ideal candidate of the position of Admin Services Assistant/Data Entry Clerk will possess the following skills/attributes/qualities: fast learner, intelligent, reliable, punctual, pays attention to detail, able to prioritize and multitask, great work ethic, excellent phone skills, organized, extremely positive attitude, patient, good writing skills, and be able to demonstrate professional phone Etiquette. Compensation is competitive and commensurate with experience. Under direct supervision, performs general office/clerical/production support duties following established procedures and detailed instructions. Support may be in, but not limited to, the areas of reception, production support, data entry, or other general administrative services. Responsibilities: - Effectively manage large amounts of incoming calls and emails - Build sustainable relationships of trust through open and interactive communication - Provide accurate, valid and complete information by using the right methods/tools - Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution - Follow communication procedures, guidelines and policies - Take the extra mile to engage customers - Take in complaints. - Assign complaints to proper regional persons - Alert Quality manager on special cases - Follow up on nonconforming report to closure, including gathering proper information and ensuring documents are complete and filed. Job Requirements - High School or GED equivalent required - 6months to 1 year of relevant experience preferred - Deliver superior Administrative Services - Strong data entry skills - Accuracy and Attention to detail a must - Strong Organizational skills a must - Problem solving abilities - Ability to multitask without constantly being frustrated and overwhelmed - Ability to handle difficult customers with diplomacy and tact - Able to perform basic math operations - Must be able to work flexible hours.
• Location: Cincinnati
• Post ID: 58256857 cincinnati