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Posted: Wednesday, September 27, 2017 9:33 AM

Job Description:/h3:
The Third Party Representative is responsible for providing efficient account management as well as excellent customer service to Altaquips customers and end user consumers.
The Third Party Representative is responsible for the following tasks. Additional tasks may be added or deleted at management discretion.

Professional and courteous communication with current internal/external customers, third party vendors, and prospective customers.
Return communication regarding customer satisfaction and service.
Calls to original equipment manufacturers and parts vendors.
Inbound and outbound customer service calls.
Provide customers with information including estimates and status updates.
Accurately and quickly invoice all labor, parts, travel (logistics), and job order comments for each unit completed daily by Altaquip third party providers (TPP)
Create, edit, or delete TPP job orders as needed on a daily basis
Accurately assign job orders to appropriate TPPs on a daily basis
Accurately document, track, research, and report on delayed/aging repairs as reported by the TPPs daily
Manage assignment, scheduling, and invoicing of consumer:direct (in:home) orders for Altaquips customers
Monitor work order statuses to ensure accuracy and provide assistance for any discrepancies
Perform routine Altaquip systems maintenance and editing daily as needed
Retrieve and return phone messages daily as needed

Other Responsibilities

Provide reports and information to management as needed.
Solicit 3rd Party service centers (locally owned) to join the Altaquip service network throughout the U.S.
This job description is not meant to be a complete listing of all duties and responsibilities of the Third Party Representative
Qualifications:
Bachelors degree strongly preferred
Two or more years of experience with account management in a fast:paced customer centric environment
Excellent oral and written communication skills
Strong interpersonal skills
World class phone etiquette; call center experience preferred
Proficiency with Microsoft Products including Word, Excel, PowerPoint, Access preferred
Ambitious, motivated self:starter with leadership aspirations and interpersonal skills
Company Description:/h3:
Altaquip is a growing company that has been proudly serving North America for over twenty years as a part of Scott Fetzer, a Berkshire Hathaway company. Altaquip is the largest provider of commercial and consumer Outdoor Power Equipment service in the U.S. Through our nationwide network of service centers we service over 100+ manufacturer brands, including Briggs and Stratton, Honda, Tecumseh, Husqvarna, Ridgid, Milwaukee, MTD, Echo, Toro, E:Z Go and Campbell Hausfeld. Our technicians are both EETC and OEM certified and are the leaders in the industry. Our corporate headquarters is located in Cincinnati, Ohio. Altaquip is an equal opportunity employer. M/F/V/D.

Source: https://www.tiptopjob.com/jobs/72586975_job.asp?source=backpage


• Location: Cincinnati

• Post ID: 50484372 cincinnati
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