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Posted: Saturday, September 30, 2017 8:07 AM

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Company Name:Kroger General Office
Position Type:Employee
FLSA Status:Non-Exempt

Position Summary:

Provide outstanding customer service to the clients and members of the Kroger Prescription Plan (KPP) and general administrative and creative support to the KPP staff. Contribute to the growth of Kroger Prescription Plans sales and profits. Continuously look for new and improved processes and make constructive suggestions to enhance the success of KPP. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

  • Provide administrative support for the Prescription Benefits Management (PBM) team at G.O. and the regional offices with a direct reporting relationship to the Clinical Program manager
  • Manage the organization and expectations of the prior authorization appeal process, including submitting details to pharmacists for review, ensuring reviews are complete and communicating decisions to interested parties
  • Facilitate the communication of appeal billing numbers to Kroger accounting (KASH)
  • Develop and analyze spreadsheet data to assist with managing record keeping, creating reports, etc.
  • Coach PBM team on G.O. processes and procedure changes Track clients plan design changes and follow the process through to completion
  • Utilize online eligibility system for manual data entry and claim analysis
  • Utilize online reporting system to scrutinize and create reports for department and/or client use
  • Assist with new client group implementation tasks
  • Manage the day-to-day operations of the KPP member loyalty programs
  • Maintain client files and record keeping spreadsheets
  • Effectively interact with the teams administrative support associates in order to gain knowledge and the ability to provide backup coverage
  • Maintain ongoing monthly/quarterly reporting library and catalog
  • Utilize Market Expert to support eligibility
  • Assist clients and pharmacies with troubleshooting claims and resolution of day-to-day client issues
  • Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position/Education Qualifications:

  • High school diploma or equivalent
  • Self-directed, ability to work independently and on group projects
  • Effective time management, organizational skills Proven accuracy, attention to detail and strong analytical skills
  • Familiarity with PBM industry and Pharmacy industry/technical terms and processes
  • Advanced Microsoft Office skills and strong computer literacy
  • Ability to organize and prioritize work based on changing and challenging deadlines
  • Ability to handle highly confidential and sensitive information
  • Excellent, written and oral communication skills

Desired Previous Job Experience:

  • 1+ years prior pharmacy experience and/or PBM experience
  • Nationally Certified Pharmacy Technician
  • Previous administrative support experience

Education Level:High School Diploma/ GED Required
Required Travel:None
Required Certifications/Licenses:None
Position Type:Full-Time

States: Ohio

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. As the largest traditional grocery chain in the U.S. and one of the world's largest retailers, we employee more than 443,000 Associates across 35 states and the District of Columbia. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.

Company Overview
Kroger Family of Companies employs nearly 443,000 associates who serve customers in 2,796 retail food stores under a variety of local banner names in 35 states and the District of Columbia. Kroger and its subsidiaries operate an expanding ClickList offering a personalized, order online, pick up at the store service in addition to 2,253 pharmacies, 787 convenience stores, 324 fine jewelry stores, 1,439 supermarket fuel centers and 38 food production plants in the United States. Kroger is recognized as one of Americas most generous companies for its support of more than 100 Feeding America food bank partners, breast cancer research and awareness, the military and their families, and more than 145,000 community organizations including schools. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: OH||Cincinnati|| 1014 Vine Street ||45202 || Kroger General Office||None||Administrative Assistant ||Employee|| Non-Exempt || Full-Time|| None

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