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Posted: Friday, September 29, 2017 2:36 PM

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work. We combine a small company culture where your ideas will be heard with big company expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow. Great American Insurance Group : Annuity Information Technology department is currently searching for an Intern for the Desktop Support Team. Staff the Annuity IT Desktop team, assisting end users with technical support of desktop computers, laptops, applications and related technology. Using the Service Desk software tool; triage and resolve usersA? tickets; engage other support groups when appropriate; actively working ticket queue to ensure tickets do not age or breach SLAs; provide end:user follow:up. Build and configure desktops/laptops for new hires and PC refresh process. Follow all established processes for maintaining inventory for Asset Management team.Windows 7 support and Windows 10Microsoft Office Suite(2010/2016)Working knowledge or familiarity with Active DirectoryBasic NetworkingWorking knowledge or familiarity of Software Deployment tools (SCCM)Mobile device support (AndroidiOSSmartphoneiPad experience)Excellent troubleshooting skillsExcellent customer service skillsQuality research skills to aid in troubleshooting and resolution of user problems.Experience using ticketing systems for incident and request managementKnowledge of ITILWorking towards degree in the Information Technology fieldAvailable to work part time during spring semester and full time during the summerHighly motivatedStrong communication, collaboration and customer service skillsSolid problem solving skillsQuality focused


• Location: Cincinnati

• Post ID: 50617587 cincinnati is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017