Posted: Sunday, February 4, 2018 9:59 PM
**eNOC Technician \- 3rd Shift** **Cincinnati, OH** **Job Purpose** Responsible for the surveillance & control of the enterprise Network Operations Center monitoring systems\. Monitors, evaluates and responds to alarms in the enterprise Network Operations Center to ensure the integrity of the customers network and servers\. Ensures data integrity and the detailed recording of information in trouble tickets and daily logs to ensure timely resolution of problems, and provide documentation for future preventative planning\. Logging calls and emails from customers requesting assistance, changes, or reporting issues\. **Essential Functions** *Responsible for the surveillance & control of both internal and customers networks and servers; monitors, evaluates and responds to alarms in the enterprise Network Operations Center to ensure the integrity of networks and servers; timely notification to customers when an issue exists \(45%\) *Dispatch and track issues escalated to engineering \(20%\) *Creates and maintains daily logs and trouble tickets, to ensure speedy resolution to problems and maintain documentation pertinent for customer issues \(15%\) *Responsible for handling calls and emails from customers, requesting changes or notification of problems \(10%\) *Update and maintain records in the monitoring systems necessary to the everyday operation of the eNOC \(5%\) *Other duties as assigned \(5%\) **Education** *Vocational/Technical/Business school \(6\-8 months specialized training\) *A\+, Network Plus preferred **Experience/Background** No experience to 1 year **Previous Job Experience** *Network Operations Center Experience *Familiarity with any/all of network devices and servers **Special Knowledge/Skills** *Requires working knowledge of computer operations *Knowledge in the use and administration of remote access software \(PCanywhere, Terminal Server, Exceed, etc\.\) *Prefer working knowledge of routers, switches, and server/client relationship *Prefer working knowledge of monitoring and trouble ticketing toolsets, \(Network Node Manager, Service Desk, BMC Patrol, etc\.\) *Strong customer service skills *Attention to detail *Performing administrative skills *Performing clerical skills *Interpret Logs and Alarms *Reading/comprehending written information *Access information online *Reading/comprehending technical specifications and/or work prints *Listening/comprehending oral information *Attending meetings, conferences, etc\. *Working in teams, task forces, etc\. *Collecting and analyzing data, information, etc\. *Analyzing and developing solutions to problems *Operating business machines \(computers, keyboards, etc\.\) *Providing technical support **Disability Accommodations** Cincinnati Bell and Cincinnati Bell Technology Solutions is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures\. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at\(513\) 841\-6310or send an email to recruiting@cinbell\.com\. If you should have any difficulty, you may use our alternative methods to express your interest in employment\. A wonderful career awaits you\! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law\.
• Location: Cincinnati
• Post ID: 58433012 cincinnati