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Posted: Sunday, September 24, 2017 12:10 AM


About the Job

Primary Duties:

· Installs basic dial tone and ADSL, Fiber/IPTV services including 1FR, 1FB and WIFI

· Install and maintain wiring in the central office, DLC, cross connections in the loop environment and on the customer premise

· Tests functionality and isolates problems using various test sets and deductive reasoning

· Explains products and services to customers, works to resolve customer understanding of products and services, and uses customer contact opportunities to sell products and services

· Accesses information systems as needed to make corrections for repair, ADSL, Fiber/IPTV order information, to activate/deactivate services, or to reassign equipment/facilities

· Maintain, upgrade, and create existing and new technical documentation

· Uses various hand tools and power equipment to install and make repairs to outside plant

· Repairs conductors in aerial and buried cable

· Replaces line circuit packs at subscriber loop carrier systems

· Interfaces with customers in the resolution of customer installation and repair issues

· Prepares customer bills for repair and installation work performed

· Interfaces with call center technicians to resolve customer installation and repair problems

· Climbs poles

· Drives company vehicle

· May be required to cross train others

· Responsible for the installation and repair of inside wiring and jacks, including CAT5

· Responsible for installation and repair of wired and wireless networking

· Responsible for installation and repair of fiber to the home services


· Demonstrated experience in the installation or repair of POTS and Broadband services

· Demonstrated experience in an assignment requiring significant customer interaction

· Demonstrated ability to work independently as well as in a team environment

· Demonstrated experience in current PC operating systems ¿ Vista, Win XP, 2000, 98

· Demonstrated experience in use of a PC and desktop applications

· Demonstrated experience with wired and wireless networking

· Demonstrated experience in cable repair splicing

· Demonstrated experience in customer premise inside wire repair and replacement

· Demonstrated experience in use of test equipment and interpretation of test results

· Associate Degree or Certifications in a related technical field would be Beneficial or Equivalent experience


· High School diploma/GED or Technical Certification or Equivalent Work Experience

· Ability to climb and pass pole climbing school

· Safety Requirements: safety shoes; Weight Restriction Policy applies

· Satisfactory performance rating

· Satisfactory attendance record in last twelve months

· Company driver's license

· Physical requirements: Medical, able to lift up to 85 pounds

· Ability to perceive differences in wire color

Work Environment:

· Reporting location: Various

· Wears appropriate safety equipment and follows established safety practices and procedures

· Performs work both inside and outside in all kinds of weather

· Works in various building and surroundings, i.e., attics, basements, offices

· Interacts with customers on a daily basis

· Works independently with minimal supervision

· May work for long periods of time in confined areas such as crawl spaces

· May work in greasy, dirty or muddy surroundings

· May work aloft on poles, hydraulic lift bucket or ladders

· May work 8-hour or 10-hour tours - including non-traditional tours: May work day, evening, night or weekend tours, overtime, emergency callouts, weekends and holidays required

· May be required to quality for 10,000# GVW Certification

Note: Actual Tier I / II status will be determined based on the hiring date of the individual selected for this position. Employees who were hired before February 1, 2008 will be Tier I; employees hired on or after February 1, 2008 will be Tier II.
Disability Accommodations
Cincinnati Bell and Cincinnati Bell Technology Solutions is an Equal Employment Opportunity / Affirmative Action employer and we provide reasonable accommodations for qualifying individuals with disabilities and disabled veterans in our job application and interview procedures. If you would like to request an ADA accommodation for any part of the application and/or interview process, please contact our HR Compliance Department at (513) 841-6310 or send an email to If you should have any difficulty, you may use our alternative methods to express your interest in employment. A wonderful career awaits you!

• Location: Cincinnati, Cincinnati, OH

• Post ID: 47309113 cincinnati is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017