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Posted: Friday, September 29, 2017 6:25 PM

JOB SUMMARYResponsible for the supervision of the customer service staff including all activities that contribute to the acquisition, satisfaction and retention of customersMAJOR DUTIES AND RESPONSIBILITIES Actively and consistently support all efforts to simplify and enhance the customer experience Supervise the daily activities of the Billing Representative; coordinate work schedules and customer service activities; communicate customer service performance objectivesProvide guidance to Billing Representatives with service complaints; answer questions regarding services and products; discuss billing questions and service concerns; provide instruction on sales techniquesEnsure that departmental standards regarding courtesy and productivity are maintained and that budgeted quotas are met; regularly monitor calls and performance metrics and provides feedback and coachingOversee the billing customer service activities including collections, payments, order entry, non-pay activity and customer service. Manage agents to provide first call resolution.Hire, evaluate, coach and counsel personnel in the performance of their dutiesInterface with other departments through written and verbal communications to handle customer situations; research customer complaints and process billing adjustments by inputting credits or other adjustments into the computer records for that customers accountPerform other duties as requested by supervisorBusiness Unit: Customer Operations

Source: http://www.juju.com/jad/00000000d17yy1?partnerid=af0e5911314cbc501beebaca7889739d&exported=True&hosted_timestamp=0042a345f27ac5dc2b12b4a3605dc4a6ffa07b4a45d3bee82fa2fa7ea6f2c0b8


• Location: Cincinnati

• Post ID: 50689792 cincinnati
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