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Posted: Sunday, October 1, 2017 9:15 PM

CDK Global: Be a part of our first generation in Cincinnati. CDK is evolving the automotive industry through technology with 27,000+ clients across 100+ countries and 9,000+ employees worldwide. We chose Cincinnati as our new Center of Excellence because of smart, motivated people like you. We're adding 1,000 jobs to the Cincinnati market to fuel your growth and ours. See what we're all about: Position Summary Provides primary support to customers encountering issue using the CDK’s vehicle registration system. Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Facilitates inquires through systems in order to provide answers to common questions and problems. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Documents customer information and recurring technical issues to support product quality programs and product development Position Responsibilities & Essential functions Receives inbound client/associate inquiries via phone, web chat, e-mail, and online ticket Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry Troubleshoots problems with malfunctioning software applications and recommends corrective action Directs and guides clients through resolution of technical issues Submits requests for product changes and other custom programming updates Practically applies knowledge of CDK case resolution process, policies, and escalation methodology Attends training courses as required and stay abreast of evolving internal processes and industry developments Provides customer service and remote support services and applies problem solving skills Works in a team environment and assist team members on various issues Provides other ad hoc support and duties as assigned Works in an environment with competing priorities Qualifications & Requirements Associates/Bachelors strongly preferred Strong customer service/customer support Proficient PC skills, specifically in Windows and IOS environments Knowledge and familiarity with mobile devices (Smartphones/iPads) Ability to document, track and monitor a problem/issue in a fast paced environment Problem solving ability Strong negotiation skill; strong verbal and written communication skills along with prioritization of duties Ability to work 8 hour shifts between the hours of 8am-8:30pm Monday - Friday with rotating Saturdays (8-10/yr) 9am-5:30pm PREFERRED ATTRIBUTES & Qualifications 1 year of PC desktop support or technical support experience with client contact Knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads) Experience using a ticketing System such as Clarify, Remedy, or Footprints Automotive industry experience CDK Global knows you have passions outside of work. You have family, friends, sporting events, and lots of things going on. That's why we offer a comprehensive benefits package to not only take care of you but your family as well. All of our benefits are effective the first day of employment including 401K matching, paid time off to re-energize, donate your time to volunteer in your community, and tuition reimbursement to name a few. CDK Global is an Equal Opportunity Employer; Minorities/Women/Veterans/Disabled. We believe that diversity in all aspects of business leads to strength


• Location: Cincinnati

• Post ID: 50817327 cincinnati is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017