Posted: Saturday, March 11, 2017 5:40 AM
This position is for local residents only. Sorry, Visa / sponsorship not available. Customer Service Representative / Account Specialist With over four decades of intermodal experience, ContainerPort Group, Inc. (CPG) has been at the forefront of the global shipping industry with a total package of transportation, terminal and information services. Today, CPG continues to solve the intermodal puzzle by integrating shipping logistics and sophisticated information technology. CPG employs over 475 associates and 700 Independent Contractors. We offer a challenging and positive work environment where motivated individuals can flourish. Our talented team sets us apart from the rest it's our people who have allowed us to become the most successful full-service intermodal terminal, transportation and logistics specialist in the markets in which we serve. ContainerPort Group, Inc., the largest full-service intermodal transportation and terminal specialist in the Midwest, currently has a great opportunity for a Customer Service Representative to join our busy and growing Cincinnati National Accounts Management team. We offer: A challenging, dynamic and positive working environment Competitive pay and benefits Medical/Dental/Prescription Insurance Life insurance and short-term/long-term disability Paid vacation Company matched 401K Growth opportunities General Overview: Communicates with customers to quote rates and service capabilities, take orders, and to provide information on shipment status. Principle Duties/Responsibilities: Acts as centralized point of contact to customers utilizing our 17 city network, responding to questions and requests as quickly as possible. Enters order information directly into computer system accurately and on a timely basis (immediate as received). Learns and understands our rate system to promote timely and correct release of invoices to the billing department. Provides information to customers on service capabilities, rates and equipment availability to build and grow the relationship with key accounts. Performs other duties as requested. Communicates with the Commercial and Sales team on operational issues or growth opportunities. Knowledge/Skills/Abilities: High school plus one year or more of specialized training. Previous transportation experience helpful. Bachelor s degree desired but not required. Proficient with Microsoft Office (Excel, Word, Outlook, etc.) Ability to manage a high volume of email correspondence. Ability to work in a fast paced environment with tight deadlines, multiple tasks, and changing conditions. Ability to comprehend and identify potential operational issues and to positively communicate to both the customer and our organization for resolution. We ' rethebestbecausewehirethebest ! All interested and qualified candidates are invited to apply online below with your resume and salary requirements.
• Location: Cincinnati
• Post ID: 35201144 cincinnati