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Posted: Sunday, March 12, 2017 10:28 PM

Establishes and maintains positive relationships with domestic and international customers and Hillman Field Service staff by receiving and responding to a high volume of telephone requests. LI:TS1Indeed1Key Result Areas:Customer Support : Provide support to both Hillman Customers and Field Service Staff via the phone loop.Answer incoming calls from call queues within established metricsProvide order support (placement, tracking, expediting, quote, etc.)Order entry via phone, fax and email.Process pickups, damages and issue credits, if applicableAccount Management Support : Provide support to both sales managers and account assistantsAssist account managers and account assistants through order managementProcess reset and new store ordersProcess Order review holdsOrder Management : process order flow by managing error reports and hold screensReview daily reports for order errors and process accordinglyReview customer service hold screens and process orders according to set guidelinesDetermine best route for expediting orders when necessaryProduct and Merchandising Support : ability to answer questions concerning product application and proper usage and support Field Service staff with display materials.Quickly answer customer questions concerning product usage and specifications.Review and know multiple merchandising components by customer to support customer displays.Education:Associates Degree required. High School diploma or GED equivalent is required; or equivalent combination of education and experience. Qualifications:1:3 Years Call Center experience in a fast:paced Distribution or Retail environment is strongly preferredGeneral knowledge of hardware industry is preferredSolid working knowledge of ERP systemsExperienced in MS Office Suite, Microsoft Office and Microsoft Windows Operating WindowsExcellent interpersonal, problem solving and communication skills Able to work with a variety of personalities and maintain composure under stressful conditionsAble to work rotating shiftsOther duties as assigned

Source: https://www.tiptopjob.com/jobs/64764602_job.asp?source=backpage


• Location: Cincinnati

• Post ID: 35213445 cincinnati
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