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Posted: Sunday, March 12, 2017 10:25 PM

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work. We combine a small company culture where your ideas will be heard with big company expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow. Great American Annuity Group, is the holding company for the annuity and life insurance operations of American Financial Group, Inc. (AFG) and is part of a larger group of companies with more than a century of experience. The Client Relations group is currently seeking a Part:Time Customer Service Representative to handle incoming calls. The schedule for this position is Monday : Friday, 10:00AM : 3:00PM. This position allows employees to work from home after training is complete. Actively seeks information to understand customerA?s circumstances, problems, expectations and needs. Shares and / or conveys routine information to customers maintaining a professional demeanor in all teracts with customers to provide information in response to routine inquiries (telephone, email, mail, etc.) about products or services.Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Documents processes used to correct issues.Responds to correspondence, complaints and information requests via telephone, e:mail, fax, regular mail or in person.Utilizes computerized systems for tracking, information gathering and / or troubleshooting.May process routine / simple transactions. Transaction processing may be specified by authority / guidelines.Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.Performs other duties as assigned.0 : 2 years related experienceHigh School Diploma or equivalent


• Location: Cincinnati

• Post ID: 35213452 cincinnati is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017