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Posted: Friday, September 29, 2017 7:48 AM

Responsible for coordinating clinical schedules for patients who have committed to moving forward in LSIs process. This includes: communication with patients, SCCs, Care Team, leadership and other teammates to ensure the best patient experience possible while simultaneously creating a balanced schedule for enterprise goals and clinic flow. Additionally: ownership of and assitance to patients including overcoming objections, fielding questions, gathering medical records and overall assitance in the sales process. Helps Care Team POD in record retrievalCoordinates all prospective patientsA? schedules.Work in conjunction with Med:Ops, Care team and Contact Team to successfully complete all patient appointments, by scheduling as needed; including, but not limited to any and all internal/external appointments necessary by collecting and organizing all necessary information required to complete a patientA?s surgery and hotel stays or other travel puts patient information and appointments in EMR system accurately to provide clarity to those LSI employees that will encounter the patient while at LSI including; imaging information, TOS information, deposit information, MHL info, etc.Ensures accurate insurance information is loaded into the EMR based on the information the patient provides.Build relationships, disarm and build trust with patients and care partnersHandles all incoming questions of scheduled patients including financial, medical, surgical, and questions regarding the Laser Spine Institute patient experience while coordinating their assigned patients from the moment they commit to surgery to their first day at our center and through surgery.Works to maximize capacity utilizationCoordinates patients return to the clinic for any post op complications such as PSD patients, while setting proper expectations regarding cost for return visitsCoordinates with the Care Managers and Team Leads to ensure patients are prepared prior to their arrival as well as creating the patients medication hold calendar to ensure patient stops medications on the correct date, mitigating cancellations due to medication issues.Ensures patients arrive with registration forms completedConveys all necessary information to patients prior to surgery while possessing the knowledge to combat patientsA? objections.Reiterates patients expectation regarding payment for surgery and continues to promote the patients understanding of how insurance will work with LSI pre surgery and post surgery.Confirms patients understanding of all policies such as but not limited to; Childcare Policy, 15 mile rule, Care Partner Policy, etc.Follow up with scheduled patients at least 5 days prior to their arrival to confirm they are prepared for arrivalReschedules patients who were cancelled previouslyEnsures pre authorization for surgery is captured in cases which LSI requires suchCollection of all patient documents prior to surgery including but not limited to: Payment Agreement, Diagnostic Financial Responsibility, ABN, AOB, Brace Acknowledgement Form,Present and ensure clarity in new care pathways when surgical orders change and discuss how this affects the patients schedule, insurance and financial responsibilityPost operatively calls patients 2,6 and 12 weeks post surgery to ensure positive surgical outcomeEscalates post op patient concerns to the Care TeamEnsures swift return to the facility in the event a patient requires additional treatment post opOther duties as assigned.Execute all duties in accordance with our CHOICE values.CARETreat others with unconditional respect, dignity and equality.Acknowledge a need or concern by pausing from your taskCustomize your approach when meeting with customers (i.e. sitting down at bedside when communicating with a patient.)Always go that extra mile.Anticipate the needs of others by providing support and assistance before being asked.HAVE FUNMaintain a positive attitude.Celebrate the success of your teammates.Participate in teambuild


• Location: Cincinnati

• Post ID: 50591727 cincinnati is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017