Posted: Wednesday, August 30, 2017 10:24 PM
Stability meets Agility.
With more than 2 billion in revenues, CDK Global (NASDAQ:CDK) is a leading global provider of integrated information technology and digital marketing solutions to the automotive retail industry. CDK Global provides solutions in more than 100 countries, serving more than 27,000 retail locations and most automotive manufacturers.
CDK Global's solutions automate and integrate critical processes from pre:sale targeted advertising to the sale, financing, insurance, parts supply, repair and maintenance of vehicles, with an increasing focus on utilizing data analytics and predictive intelligence.
From data scientists to sales and operations experts, we're hiring to support your growth and ours :
Green light your career.
This position can be either within a CDK office or virtual. EST time zone is preferred but not required.
The main focus of this position is to be the primary point of contact for the client and all associates involved in the implementation process.
Coordinates and ensures a successful and timely implementation for any assigned region projects.
Essential Duties and Responsibilities
Acts as primary installation point of contact and escalation point for project stakeholders including all functional CDK departments, Clients, and Third Party Suppliers.
Develop install Project Plan for distribution to project participants.
Drives implementation consistency and quality through execution of the CDK project management guide.
Provides status updates, tracks open issues, and works with all CDK groups to resolution as required.
Responsible for the project until purchased products and agreed upon deliverables are completed.
Bachelor Degree or Equivalent Experience
Supervision Received / Independence of Action
Objectives are established but work is done independently. Considerable independence of action is required. Standards and guidelines are general. Results are reviewed for overall adherence to established or planned objectives and policies.
Provides service quality that is based on anticipation of client needs and informing clients/contacts of possible events, in areas relevant to ones specialty, as well as the consequences of those events.
It is necessary to understand the effects the advice or service is likely to have in the clients situation. Ensuring that the service best fits with the clients goals and intentions is an important responsibility.
Accountability / Decision Making
You have authority to take whatever action is deemed advisable or necessary. May initiate and carry out the action but should advise a superior of the action taken. Must inform manager of all non:routine situations.
Decision making and recommendations involving risk to quality, client satisfaction, and revenue must be escalated to the Manager or Director, Training and Implementation.
The results of decisions, actions or advice typically affect current operations or short:term results of several projects.
Problems are apparent but precise identification of the nature of the problem may require further inquiry or search. Solutions require interpretation of information with independent judgment.
You have authority to take whatever problem:solving action is deemed advisable or necessary. May initiate and carry out the action but should advise a superior of the action taken. Must inform superior of all non:routine situations.
Analytical reasoning used in the job tends to be equally routine and non:routine.
Breaks down simple and complex tasks into manageable parts in a systematic manner.
Recognizes several likely causes of events. Anticipates obstacles and thinks ahead about next steps.
Required to plan larger implementation projects involving multiple CDK organizations.
• Location: Cincinnati
• Post ID: 48661298 cincinnati