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Posted: Monday, March 13, 2017 12:04 AM

Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clientsA? success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutionsA?Allied Universal is there for you. DESCRIPTION Allied Universal is currently seeking a Client Manager to lead a business segment in a designated region. The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field. The individual will meet or exceed operational goals by providing high:quality, professional, competent and committed service and an outstanding client and employee experience. KEY RESPONSIBILITIES:Set the direction, tone, and client:specific plan for achieving agreed:upon service levels and meeting actionable expectations for delivering measurable resultsFocus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed businessCommunicate high service level expectations consistently to the team to ensure client and employee satisfaction and retentionEngage regularly with clients to share his/her expertise to enhance the value of Allied Universals offeringAssist in coordinating the day:to:day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.Manage the delivery of services through subordinate team and fill in for them and the District Manager in their absence or as requested or required.Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtimeWork with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotabilityCapably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business managementADDITIONAL RESPONSIBILITIESEnforce Allied policies as outlined by the handbooks and executive memos.Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvementAct as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetingsMaintain confidentiality of all information and dataKeep records and prepare accurate and timely reports both manually and through automated methodsMaintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardinessPerform other related duties and responsibilities as assigned or requiredActively participate in community and business related organizationsQUALIFICATIONSThe ideal candidate will possess a BachelorA?s degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry. Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills:Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferredProven strong service orientation, excellent interpersonal, leadership and organizational skillsAbility to develop and grow cl


• Location: Cincinnati

• Post ID: 35212712 cincinnati is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017