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Posted: Tuesday, March 7, 2017 6:21 PM


Position:
Full:Time
Luxottica is a global leader in the design, manufacture and distribution of fashion, luxury and sports eyewear. Our wholesale network covers more than 150 countries and our retail presence consists of over 7,200 retail stores across the globe.
In North America, our wholesale business is the home to global brands; Ray:ban, and many of the top fashion house brands. Our leading retail brands include; Lenscrafters, Sunglass Hut, Pearle Vision, Target Optical and Sears Optical. We are also home to EyeMed, the fastest growing vision care company in the United States.
GENERAL FUNCTION
The Customer Service Representative provides high quality multi:channel (telephonic, chat, email, social media, US mail) support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase Luxottica Retail revenues and enhance the overall customer experience. Additionally, the Customer Service Representative initiates the escalation process for unresolved customer problems.
MAJOR DUTIES AND RESPONSIBILITIES
:Assists customers telephonically and non:telephonically with service and support issues.
:Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
:Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
:Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations.
:Uses courteous and professional language.
:Works effectively in a team environment.
:Creates a win:win resolution to problems.
BASIC QUALIFICATIONS
:High School or equivalent
:Ability to produce quality and professional written correspondence with customers
:Ability to demonstrate and perform basic math
:Customer service orientation
:Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
:Commitment to providing resolution to customer issues on the first contact
:Strong English comprehension and a good command of grammar
PREFERRED QUALIFICATIONS
:Associate degree or higher
:Previous experience in a telephonic or personal customer contact position
:Luxottica Retail store/field experience
Upon request and consistent with applicable laws, Luxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, the Luxottica HR Solutions Group at
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity or expression, citizenship, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law.
Call Center and Customer Service

Source: https://www.tiptopjob.com/jobs/63898954_job.asp?source=backpage


• Location: Cincinnati

• Post ID: 35123799 cincinnati
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