Posted: Sunday, September 3, 2017 12:28 PM
Pinnacle Entertainment (PNK) is a dynamic and growing casino entertainment company with more than 15,000 team members working at 16 casinos and racetracks located in Colorado, Indiana, Iowa, Louisiana, Mississippi, Missouri, Pennsylvania, Nevada and Ohio : and PNK has a management contract for Retama Park Racetrack outside of San Antonio, Texas.At PNK, we are guided by our team member promise : Be the Best You. Through this promise we strive to support our team members in living their best lives by offering them challenging and rewarding work, a competitive benefits package and opportunities to build lasting relationships.The Front Desk Clerk position is responsible for providing superior service to both the internal and external customer. The position is also responsible for welcoming and providing service to guests of the hotel.Provides superior customer service, positively effects interactions with customers and employees, and has the resiliency to deal with difficult customers in all types of business conditions and the ability to work harmoniously with coworkers.Assigns guest accommodations in accordance with current procedures.Handles assigned bank properly and performs account postings.Maintains knowledge of hotel occupancy status, special events, in:house groups and other situations affecting the reception desks daily operation.Accepts same day and advance reservations as required.Processes guest accounts upon checkout in an efficient and accurate manner.Maintains guest relations in a positive manner. If unable to satisfy guests complaints, refers guest to appropriate personnel.Maintain ongoing knowledge of all Belterra Casino Resort and Spa services and entertainment opportunities.Effective communication skills.Must be able to obtain and maintain all licenses / certification per Federal, State, and Gaming regulations. The skills and abilities necessary for this position are typically acquired through the completion of a high school education or equivalent, in addition to two months of on:the:job training or related experience.
• Location: Cincinnati, vevay
• Post ID: 48999597 cincinnati