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Posted: Saturday, February 3, 2018 9:44 PM

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
\\# A chance for employees to build their future, with supportive career development and financial wellness programs.
\\# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
\\# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Information Technology's vision is to be recognized as an industry-leading services company by efficiently delivering solutions and services our customers can rely on. We strive to create a business-focused team that drives significant value for the Company while building customer-centric service delivery models through the integration of technologies, data, and processes. Our customers' trust is earned through the effective delivery of resilient, secure products and services while balancing business needs with industry and regulatory requirements.
Fifth Third Information Technology is comprised of several areas including: Commercial IT, Consumer IT, Payments IT, Infrastructure IT, Enterprise and Corporate Applications as well as IT Security and Risk.
GENERAL FUNCTION: Senior Leadership role with direct accountability to identify, design and
implement Lean Six Sigma activities to achieve break-through goals, with focus on improved
customer experience as well as increased productivity andeffectiveness.Responsible for executing large scale transformational process improvement initiatives which support the Bank's strategic focus areas. Fosters strong partnership and collaborationwithall line of business teams along with internalpartners to achievedesired outcomes. Leverages Lean Six Sigma and business acumen to execute using a consistent, data-driven approach. This includes clarifying business objectives, building programstructure,establishing program / project direction,providing counsel to senior management, directing cross-functional teams, building and maintaining high performing teams,influencing change as well as developing future leaders. This role will overseethesuccessful execution of one or many simultaneousstrategic initiatives. Reports to the Head of Business Transformation and Operational Excellence. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating
concerns, and personally following policies and procedures as defined. Accountable for doing the
right thing for customers and colleagues, and ensures that actionsandbehaviors drive a positive
customer experience. While operating within the Bank's risk appetite, achieves results by
consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
. Transition strategies from concepts to execution while integrating into financial plans,
information technology delivery schedules, project management methods, inter-related business
project schedules, and other partner requirements such as risk and compliance
. Develop and implement a portfolio of process improvement initiatives of various size and
complexity aligned to key corporate strategies
. Work with the LOB, leaders of key partner teams, to determine priorities for process
optimization team and manage to the agreed-upon strategic focus areas
. Analyze existing operational processes and developments and implement a proactive solution for process innovation, including expense reductions, service improvement and continuous quality improvement
. Design business processes that strive toward the goal of predictable and reliable process
performance that improve customer experience
. Develop the framework and process to create end to end process maps that document
business critical operational processes and identify opportunities for improvements
. Ensure target process improvement opportunities are supported by valid and achievable business
. Set direction and priorities for the team aligned with the overall goals for the function
. Set aggressive targets for process improvement efforts, provide direction and priorities to meet
or exceed set targets while ensuring all changes are in line with established risk appetite
. Track and report on impacts of initiatives in terms of cost saves, cost avoidance as a result of
Lean Six Sigma initiatives
. Remove obstacles and demonstrate a bias for action
. Manage multiple, concurrent and complex priorities
. Lead or influence a team of Lean Six Sigma certified analysts to execute projects which deliver
process improvements, with measureable impact that is financial (hard or soft savings, revenue)
or strategic
. Champion Lean Six Sigma and process excellence methods across the Bank
. Other duties as assigned
SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid, and
constructive performance feedback; developing employees to their fullest potential and provide
challenging opportunities that enhance employee career growth; developing the appropriate talent
pool to ensure adequate bench strength and succession planning; recognizing and rewarding
employees for accomplishments.
. Bachelor's degree in Business, Engineering or other applicable field required. Master's degree
highly desirable
. Demonstrated proficiency with Lean tools/methods
. Lean Six Sigma Master Black Belt certification, preferred
. Proficiency with Microsoft Office software, including Visio, SharePoint, Word, Excel,
PowerPoint, etc.
. Knowledge of Business Process management tools preferred
Work Experience
. Minimum 10 years' experience leading process improvement efforts with proven ability to drive
continuous process improvement of product design, program management, and business
processes in the financial services industry
. 5 Years of management experience or equivalent preferred
. Strong business acumen and ability to build consensus with all business partners
. Proven track record of leading successful change across functional and geographic boundaries
. Demonstrated ability to understand and document processes at varying degrees of detail
. Demonstrated experience in initiating, managing and implementing complex business
transformation projects / programs
. Experience in constructing actionable strategies and managing the implementation
. Demonstrated ability to lead and motivate others
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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• Location: Cincinnati

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