Posted: Wednesday, September 6, 2017 4:45 PM
Position: Licensed team lead
At LensCrafters, we love eyes and we care about the people behind them.
LensCrafters is the largest optical retailer in North America with 900+ stores and as part of an eyewear industry leader, Luxottica, our love of eyes and higher standard of quality have made LensCrafters a leader in vision care for over 30 years.
With a career at LensCrafters, you'll find yourself learning, growing, and interacting with some of the most passionate and talented people in the business. At the same time, you'll be helping people look and see their best.
The Licensed Team Lead creates exceptional value in the lives of customers and patients by delivering Signature Customer Experiences. Ensures customers and patients are always delighted by performing the key steps of our service model. Assists in the achievement of store success by managing key optical and lab processes and systems to exceptional results.
MAJOR DUTIES AND RESPONSIBILITIES
:Conveys a commitment to providing unsurpassed customer service by performing the Company Sales and Service Process.
:Anticipates problems before they occur; explores underlying reasons for recurring problems; goes beyond symptoms to get to root cause; strives to develop long:term solutions to problems.
:Assists customer in selecting frames and lenses that are best suited for them. Suggests improvements and recommends solutions. Assists associates with difficult and complex areas.
:Performs work accurately and thoroughly as required. Demonstrates superior product knowledge.
:Strives to achieve Exceptional Results" on LensCrafters' annual CEI/Functional Skills that align with brand priorities.
:Serves as a responsible alternate store key holder.
:Brings associate opportunities to the attention of management directly and in a timely manner.
:Under current and valid state Opticianry license performs the following:
:Provides expertise and product knowledge on lens choices based on the patient's vision needs and OD prescription
:Adjusts and/or repairs eyewear as needed
:Presents and dispenses eyewear and creates a lasting impression
:Performs accurate digital measurements
:Custom fits glasses and precisely places prescription in lenses.
:Works with associates to strengthen their knowledge, skill, and certification for foundational product and store processes related to lens and lab technology.
:Edges and mounts only when needed and within company guidelines.
:Ensures finished eyewear meets optical standards and customer requirements.
:Ensures associates complete EIP training, and routinely conducts eyewear inspections with excellence.
:Timely completes and files store and lab paperwork thoroughly and accurately. Ensures associates are trained and skilled in doing the same.
:Ensures approved safety programs are implemented and maintained consistently per standards. Creates a safe working environment for all. Demonstrates safe work practices.
:Responsible for basic operation, cleaning and ongoing maintenance of lab tools and systems.
:Current and valid state Opticianry license
:Strong optical and retail experience
:Knowledge of current optical theory and merchandise
:Strong communicator and listener
:Strong inter:personal skills
:Strong basic math skills
:Problem solving ability
:Familiarity with cash register, computers and calculators
:Leadership and training experience
:Edging and mounting experience
:Basic optics knowledge and optical measurement experience
:Knowledge of current store merchandise and lens options
:State licensure (if applicable) and /or ABO Certification in non:licensed states
:LensCrafters Final Eyewear Inspector Certification
:LensCrafters Quality, Fitting and Adjusting Program
:Optical machinery/instruments experience
:Customer service experience
:AccuFit Digital Measurement System certification
• Location: Cincinnati
• Post ID: 49321042 cincinnati