Posted: Tuesday, March 14, 2017 10:49 AM
UNIVERSITY SERVICE ASSOCIATE 1
(Non:Exempt, Professional Hourly)
One Stop Center : Division of Enrollment Management
UNIVERSITY of CINCINNATI
The Division of Enrollment Management is seeking to hire two USA 1 (University Service Associate 1) positions within the One Stop Center. These positions counsel students and other constituencies, with expertise, in one or more areas (i.e., recruitment and application process, cashiers, collections, financial aid, student accounts, student records and registration); Employs professional judgment and decision:making skills to meet students service needs; Manages all service:related inquiries; Using in:depth knowledge of university policies and procedures, analyzes status of student records/academic standing.
Resolves complex problems, works with appropriate staff to develop and implement intervention strategies using professional counseling techniques. Makes expert referrals as needed.
Designs, develops, implements, and coordinates programs for students and other customers (e.g., financial aid/scholarship issues, post:secondary education opportunities program, daily web/blog communications/updates; special recruitment events/showcases). Coordinates proactive search efforts. Designs, develops and implements technology based self:service tools.
May participate in performing one or more of the following duties: mentor newly hired USAs; hire, train and supervise student workers; serve as team leader for scheduling and other management activities; coordinate USA training program. Perform related duties based on departmental need.
MINIMUM QUALIFICATIONS: Bachelor degree with three (3) years of experience; :OR: Associate degree with five (5) years of experience; :OR: seven (7) years of experience. Also requires counselor or service provider experience.
The department currently has two openings for USA 1 positions and both will be filled from this posting.
This position will be a professional position paid at an hourly rate.
The University of Cincinnati, as a multi:national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.
The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.
SF:OMJ SF:OOD SF:VA SF:INS SF:CB1; SF:IND
• Location: Cincinnati
• Post ID: 35231450 cincinnati