search > Cincinnati jobs > Cincinnati management/professional

Posted: Monday, March 13, 2017 4:34 AM

Why VITAS Healthcare and What Do They Offer Me?VITAS Healthcare is the nationA?s leading provider of end of life care. We provide our employees opportunities for professional growth, advancement and competitive benefits. Provide business improvement recommendations on operations efficiencies.Produce and provide key reports and notifications to the Operations Management TeamDesign and maintain digital display monitors using vendor software and SQLCollect data, generate reports, conduct integrity checks and high level analysis on daily operations, call flow and volumes, agent adherence, etc.Define, develop and integrate new reports and applications in support of Operations management.Ensure timeliness and accuracy of all WFM reporting prior to distribution.Oversee current and future report automation projects.Research problems, determine root cause / audit trail and identify potential solutions.Create and distribute daily/monthly reports as requested by Workforce Planning ManagerCreate and maintain WFM reporting process and procedure documentation.Develops, implements and supports companywide audit tracking and trending systemsAssist and support daily duties of the WFM Intraday Coordinators.Serve as strategic liaison for key initiatives between departmentsAnalyze system operations during and after implementationServe as lead and perform analysis and identify opportunities to work with Information Technology in automating, enhancing and simplifying system processes and applications.Create and improve system implementation and training.Work with users to define functional and technical requirements and specifications for new applications, or application fix or upgrade. Benefits IncludeCompetitive compensationHealth, dental, vision, life and disability insurancePre:tax healthcare and dependent care flexible spending accountsLife insurance401(k) plan with numerous investment options and generous company matchCancer and/or critical illness benefitTuition ReimbursementPaid Time OffEmployee Assistance ProgramLegal InsuranceAffinity ProgramMinimum one year of Vitas call center experience or minimum two years call center experienceManaging others a plusExcellent written and oral communication skillsSolid time managementUnderstanding of importing/exporting and querying dataStrong reporting experienceStrong analytical skills, adept in data mining, data analysis and data presentationSQL, Crystal reports with ability to write queriesKnowledge of Workforce Management and ACD software (Calabrio and Cisco a plus)Ability to learn and analyze complex systems, products and processes.Proficient in MS Word, MS Excel and MS PowerPointKnowledge of call center fundamentalsStrong communication and organizational skillsExternal Candidate QualificationsMust have at least two years of workforce management experience or equivalent.High School diploma or equivalent required.Two years college or two yearsA? Workforce Planning experience preferred.EOE/AAM/F/D/V


• Location: Cincinnati

• Post ID: 35215718 cincinnati is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017